Terms and Conditions of Service

1. Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you") and Vital Care Horizon Healthcare & Wellness LLC ("Vital Care Horizon", "we", "us", or "our"), concerning your access to and use of the vitalcarehorizon.com website, appointment forms, and related digital health services.

By accessing our website, booking an appointment, or submitting information, you acknowledge that you have read, understood, and agree to be bound by all of these Terms. If you do not agree with all of these Terms, you are expressly prohibited from using the site.

2. Important Medical Disclaimer (Not 911 Emergency Substitute)

Viewing articles, blogs, newsletters, or submitting online inquiry forms does not by itself establish an official doctor-patient relationship until a formal clinical intake and consultation are conducted with our licensed medical personnel.

3. Telehealth and Digital Clinical Services

Vital Care Horizon provides HIPAA-compliant telehealth consultations for patients residing in states where our physicians are actively licensed. By participating in telehealth visits, you understand that:

• Remote video visits possess inherent limitations compared to in-person physical examinations.
• Your provider may determine in their clinical judgment that an in-person evaluation is required for certain symptoms.
• You are responsible for ensuring a private, quiet setting and a secure internet connection during video sessions.

4. Appointment Scheduling, Cancellations & No-Shows

We strive to respect our patients' time and request reciprocal consideration. We ask that appointment cancellations or rescheduling requests be made at least 24 hours in advance. Late cancellations or missed appointments without notice may be subject to a standard scheduling fee as permitted by law.

5. Billing, Health Insurance & Patient Responsibility

Vital Care Horizon contracts with various US commercial insurance plans and Medicare. While our insurance advocacy coordinators assist in verifying your benefits:

• You remain ultimately responsible for understanding the specifics of your insurance coverage, deductibles, and co-insurance requirements.
• Any balances not covered by insurance (e.g., uncovered elective aesthetic procedures or out-of-network costs) are the financial responsibility of the patient or guarantor.
• Itemized estimates and Good Faith Estimates (GFEs) are provided in compliance with the Federal No Surprises Act.

6. Intellectual Property Rights

Unless otherwise indicated, the website vitalcarehorizon.com, including all source code, databases, software, website designs, audio, video, text, photographs, and graphics on the site (collectively, the "Content") and the trademarks, service marks, and logos contained therein (the "Marks") are owned or licensed toVital Care Horizon and are protected by copyright and trademark laws.

7. User Conduct & Accuracy of Information

When submitting any contact form, appointment request, or newsletter subscription on this site, you agree to provide truthful, accurate, and current information. Impersonating another person or supplying fabricated contact details is strictly prohibited.

8. Limitation of Liability & Indemnification

To the fullest extent permitted by applicable United States law,Vital Care Horizon and its directors, physicians, employees, and agents will not be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages arising from your use of the website or reliance on general online wellness materials.

9. Governing Law and Dispute Resolution

These Terms and your use of the website are governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law principles. Any legal action or proceeding arising out of or related to these Terms shall be instituted exclusively in the federal or state courts located in Travis County, Austin, Texas.

10. Contact Us

If you have questions or comments regarding these Terms and Conditions, please reach out to our legal and administrative office: